Kathryn Kitcho excels in MetLife internship

MATTHEW REYNOLDS
Science & Tech Editor

THE AQUINAS PHOTO \ EMMA BLACK KATHRYN KITCHO, a senior media and information technology major, works on her laptop outside of the science offices in the Loyola Science Center. The space is, she says, her favorite study spot on campus.

THE AQUINAS PHOTO \ EMMA BLACK
KATHRYN KITCHO, a senior media and information technology major, works on her laptop outside of the science offices in the Loyola Science Center. The space is, she says, her favorite study spot on campus.

Senior Kathryn Kitcho entered her final semester at The University while concurrently completing her second internship with the Fortune 50 insurance company MetLife. A media and information technology major pursuing a minor in computer science excels in competitive internships, and her career is only just beginning.

Representing The University’s computing sciences program, Kitcho serves as an assistant project lead or for one of MetLife’s global teams. Her team works to implement the customer relationship management (CRM) software Salesforce for other teams within the company. This helps teams manage large amounts of customer data and use them to better serve customers.

According to Kitcho, her project is to implement Salesforce to “maintain records of hundreds of candidates for the MetLife Technical University (MTU) program, a new program that aims to find and retain the top IT talent.” In essence, the program allows for more efficient recruitment tracking for managers of the MTU program.

Kitcho acknowledges that her project is considered small in the field of information technology, yet her role is critical. Kitcho will help to improve the foundational system behind a fast-growing talent acquisition movement for the company. Ken Brown, assistant vice president of the global CRM team, offered Kitcho a position at the project’s inception, and the project will deploy in totality at the end of the month.

The internship experience developed into Kitcho’s information technology project. The project serves as the capstone for the media and information technology major, and Kitcho used her internship experience at MetLife to demonstrate the workings of a Fortune 50 company to her colleagues at The University.

Kitcho’s internship has proven so successful that she intends to apply for a permanent position with her current team of the global CRM, which she hopes to begin following graduation. Furthermore, Kitcho intends to maximize her utility within the field by applying for a Salesforce certification, the Project Management Professional (PMP) certification and pursing a Master of Business Administration degree.

The primary inspiration for entering the field came from Kitcho’s father. She cites his extensive career as an IT technician for The University as the main reason for her exposure to the field.

Furthermore, Kitcho’s evident success serves as an ideal example of the decreasing gender gap between women and men in the computing sciences. Kitcho commented on her role in the traditionally male-dominated fields of computer science and information technology.

“The University’s computer science program always offered a comfortable environment in which I could explore my interests without any stigma against women in the field,” Kitcho said.

Although 80 percent of Kitcho’s internship team was male, her adept leadership will undoubtedly serve as a model for women with interests in the fields of computer science and information technology.

“I’ve always had an interest in information technology and the field is becoming increasingly accommodating to women,” Kicho said.

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